FIRST OF ALL, WE ARE INCREDIBLY SORRY THAT THIS HAS HAPPENED. OUR NAIL POLISH BOTTLES ARE OF COURSE MADE OF GLASS SO ARE SUBJECT TO BREAKAGES, DESPITE PADDING AND PACKAGING, DURING TRANSIT FROM OUR DELIVERY PARTNERS.
1. TAKE A PICTURE OF THE DAMAGE AND PACKAGING AND THE REST OF THE ORDER
2. SEND AN EMAIL WITH THE IMAGES AND YOUR ORDER NUMBER TO HELP@TELLEMOI.CO.UK
WE WILL NOT BE ABLE TO REFUND/REPLACE YOUR ORDER WITHOUT THIS INFORMATION.
WE NOW OFFICIALLY SHIP WORLDWIDE! WE AIM TO DISPATCH ALL ORDERS WITHIN 1-3 BUSINESS DAYS PLEASE NOTE THAT ORDERS PLACED ON A WEEKEND WILL COUNT FROM THE MONDAY. PLEASE INCORPORATE THIS TIMESCALE WHEN SELECTING 1ST CLASS/SPECIAL DELIVERY. HOWEVER PLEASE REFER TO OUR DELIVERY PAGE FOR FURTHER INFORMATION AND ANY EXCLUSIONS.
AT PRESENT WE ONLY WORK WITH A LIMITED NUMBER OF AMBASSADORS/SWATCHERS THAT WE HAVE REACHED OUT TO DIRECTLY AS WE FIND THIS FAR EASIER TO MANAGE. HOWEVER AS WE EXPAND WE WILL OF COURSE BE LOOKING FOR NEW PEOPLE AND WE WILL MAKE AN ANNOUNCEMENT TO GET IN TOUCH SHOULD WE BE LOOKING TO EXPAND OUR TEAM..
WE ARE ALWAYS OPEN TO COLLABORATING AND WORKING WITH NEW INDIVIDUALS AND BUSINESSES. PLEASE EMAIL INFO@TELLEMOI.CO.UK FOR MORE INFORMATION